1. Who we are

How Long Exactly (howlongexactly.com) is a date and time calculator that helps people answer questions about days, countdowns, and personal milestones. We also offer personalised gift prints purchased through our website.

For any questions about this policy, contact us at [email protected].

2. What information we collect

We collect information in two ways:

• Information you provide directly — when you purchase a gift print, you provide your name and email address via our payment processor (Stripe). If you create an account, we store your name and email. Any personal details you enter into the date calculators (such as a date of birth) are processed in your browser and are not sent to our servers unless you explicitly request a gift print.
• Information collected automatically — we collect standard web analytics data including pages visited, time on site, referring URLs, browser type, and approximate location (country/region). This data is used in aggregate to understand how the site is used and to improve it.

3. How we use your information

• To process and fulfil gift print orders
• To send you order confirmation and delivery emails
• To respond to enquiries you send us
• To improve the website based on aggregate usage data
• To comply with legal obligations

We do not sell your personal data to third parties. We do not use your data for advertising profiling.

4. Payment processing

All payments are handled by Stripe, a PCI-DSS compliant payment processor. We never see or store your full card details — these are handled entirely by Stripe. Stripe's privacy policy is available at stripe.com/privacy.

5. Cookies

We use a small number of cookies to make the site work correctly:

• Session cookies — used to keep you logged in if you create an account. These expire when you close your browser or log out.
• Analytics cookies — we use privacy-friendly analytics to understand how the site is used. No personally identifiable information is stored in these cookies.

You can disable cookies in your browser settings. The date calculators will continue to work without cookies. Account features and the gift print flow require session cookies to function.

6. Data retention

We retain order records (name, email, order details) for as long as required to fulfil orders and comply with legal obligations (typically 7 years for financial records). If you create an account and wish to delete it, contact us at [email protected] and we will remove your account and associated data within 30 days, except where retention is required by law.

7. Your rights

Depending on where you are located, you may have the right to access, correct, or delete the personal data we hold about you, to object to or restrict certain processing, and to data portability. To exercise any of these rights, contact us at [email protected].

8. Third-party services

We use the following third-party services which may process data on our behalf:

• Stripe — payment processing
• Amazon Web Services (S3) — secure file storage for generated gift print PDFs
• OpenAI — AI-generated copy within gift prints (input data is not used to train models under our API agreement)

9. Children's privacy

This site is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to this policy

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the site after changes constitutes acceptance of the updated policy.

11. Contact

For any questions about this privacy policy or how we handle your data, please contact us at [email protected].